Every Conversation. Captured. Analysed. Actioned.
Your business has thousands of customer conversations every month. Most are forgotten the moment the call ends.
Call Scope transforms every inbound and outbound call into valuable business intelligence by combining artificial intelligence, CRM automation and real-time analytics in one powerful platform.
One Platform. Endless Possibilities.
Call Scope sits between your phone system and your business applications, intelligently analysing conversations, automating workflows and providing complete visibility across your organisation.
Designed to connect with modern telephone systems and CRMs that support Open API connectivity, Call Scope helps businesses unlock more value from every customer interaction.
AI That Does More Than Listen
Call Scope does not simply record conversations. It helps your teams understand what was said, what matters and what should happen next.
- Real-time transcription
- Concise call summaries
- Sentiment analysis
- Topic and enquiry categorisation
- Quality scoring
- Keyword tagging
- Compliance analysis
- Automatic task generation
Your team spends less time writing notes and more time helping customers.
Intelligent CRM Automation
Forget manually updating customer records. Call Scope can automatically create and update relevant information inside your CRM following each conversation.
- Customer activities
- Call notes
- Tasks and follow-up reminders
- Diary appointments
- Sales opportunities
- Service tickets
- Workflow triggers
- Email notifications
- SMS notifications
Compatible with CRM platforms that support Open API integration, including Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, bespoke business systems.
Real-Time Business Intelligence
Gain complete visibility over your communications with live dashboards and operational reporting.
- Team performance
- Call volumes
- Missed calls
- Customer sentiment
- Service levels
- Agent productivity
- Sales activity
- Customer response times
- Historical trends
- Executive KPIs
Make better-informed business decisions using live operational intelligence.
Live HTML Wallboards
Display real-time communications performance across your business using browser-based wallboards.
- Contact centres
- Sales teams
- Customer service departments
- Reception teams
- Operations departments
- Management offices
Accessible from modern web browsers, computers, large displays and compatible TVs.
AI Communications Automation
Call Scope powers intelligent communications using AI-driven automation and flexible routing.
- AI Auto Attendants
- Intelligent Call Routing
- Skills-Based Routing
- Department Routing
- Time-Based Routing
- Overflow Management
- Multi-Site Call Handling
- Queue Management
- AI Receptionists
- Automated Customer Updates
Built For Your Industry
Every industry communicates differently. Call Scope can be configured around your sector, terminology, customer journeys and business workflows.
Estate Agents
Automatically capture property enquiries, update applicant records, schedule viewings and notify negotiators.
Recruitment Agencies
Capture candidate conversations, create CRM activities and generate interview and placement tasks.
Law Firms
Log client communications, create follow-up actions and maintain accurate case histories.
Financial Services
Maintain comprehensive communication records while improving management visibility and workflow automation.
Healthcare Practices
Handle appointment enquiries, automate patient communications and reduce reception workloads.
Automotive Businesses
Capture service enquiries, update customer records and automate booking confirmations.
Why Choose Call Scope?
- AI-powered communications intelligence
- Intelligent workflow automation
- CRM integration through Open APIs
- Real-time dashboards and analytics
- Live HTML wallboards
- Sector-specific configuration
- Scalable cloud architecture
- Secure, managed platform design
- Rapid deployment
Unlock The Value Of Every Conversation
Whether you manage a sales team, customer service department or multi-site operation, Call Scope can help reduce manual administration, improve customer experience and support smarter business decisions.