Call Scope sits between your phone system and your business applications, intelligently analysing conversations, automating workflows and providing complete visibility across your organisation.
Designed to connect with modern telephone systems and CRMs that support Open API connectivity, Call Scope helps businesses unlock more value from every customer interaction.
Phone System
Call Scope AI
CRM & Workflows
Business Intelligence
Call Scope does not simply record conversations. It helps your teams understand what was said, what matters and what should happen next.
Illustrative demo data shown.
Real-time transcription
Concise call summaries
Sentiment analysis
Topic and enquiry categorisation
Quality scoring
Keyword tagging
Compliance analysis
Automatic task generation
Your team spends less time writing notes and more time helping customers.
Forget manually updating customer records. Call Scope can automatically create and update relevant information inside your CRM following each conversation.
Customer activities
Call notes
Tasks and follow-up reminders
Diary appointments
Sales opportunities
Service tickets
Workflow triggers
Email notifications
SMS notifications
Compatible with CRM platforms that support Open API integration, including Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive and bespoke business systems.
Gain complete visibility over your communications with live dashboards and operational reporting.
Team performance
Call volumes
Missed calls
Customer sentiment
Service levels
Agent productivity
Sales activity
Customer response times
Historical trends
Executive KPIs
Make better-informed business decisions using live operational intelligence.
Display real-time communications performance across your business using browser-based wallboards.
Contact centres
Sales teams
Customer service departments
Reception teams
Operations departments
Management offices
Accessible from modern web browsers, computers, large displays and compatible TVs.
Call Scope powers intelligent communications using AI-driven automation and flexible routing.
AI Auto Attendants
Intelligent Call Routing
Skills-Based Routing
Department Routing
Time-Based Routing
Overflow Management
Multi-Site Call Handling
Queue Management
AI Receptionists
Automated Customer Updates
Every industry communicates differently. Call Scope can be configured around your sector, terminology, customer journeys and business workflows.
Estate Agents
Automatically capture property enquiries, update applicant records, schedule viewings and notify negotiators.
Recruitment Agencies
Capture candidate conversations, create CRM activities and generate interview and placement tasks.
Law Firms
Log client communications, create follow-up actions and maintain accurate case histories.
Financial Services
Maintain comprehensive communication records while improving management visibility and workflow automation.
Healthcare Practices
Handle appointment enquiries, automate patient communications and reduce reception workloads.
Automotive Businesses
Capture service enquiries, update customer records and automate booking confirmations.
AI-powered communications intelligence
Intelligent workflow automation
CRM integration through Open APIs
Real-time dashboards and analytics
Live HTML wallboards
Sector-specific configuration
Scalable cloud architecture
Secure, managed platform design
Rapid deployment
Whether you manage a sales team, customer service department or multi-site operation, Call Scope can help reduce manual administration, improve customer experience and support smarter business decisions.